Telephone Communication Skills in Healthcare

Course date

November 11, 2020

Course time

09:30 - 16:00





A course for all non-clinical staff working in healthcare. The study day is ideal for reception staff, ward clarks etc who take calls from patients, relatives, carers.

This interactive study day aims to:

Improve your confidence in dealing with challenging calls

Explore and understand your role and boundaries

Understand the importance of documentation

Understand the importance of telephone communication skills

Provide the opportunity to watch and practise challenging scenarios

This training will be run in person, but socially distanced to comply with coronavirus rules.

As a result there are LIMITED SPACES so please book early to avoid disappointment.

  • Please enter a number from 1 to 20.
  • £ 0.00
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