We provide specialist 24-hour care at our in-patient unit in Woodside Avenue. Our aim is to help patients maintain their independence and dignity in a warm and supportive environment.
All care is individually planned with patients and families, and we go to great lengths to ensure that their time with us is as comfortable as possible. As well as managing any physical symptoms that may be present, we also make sure that we focus on the wider needs of the individual. For example, by offering support with spiritual and emotional needs as well practical issues.
During normal times friends and families are welcome to visit a patient at any time, day or night, and we only restrict visiting hours at the patient’s request. However, during the pandemic, to protect our vulnerable patients and the staff that care for them, our in-patient unit is currently closed to routine visiting.
At present, one person can accompany the patient being admitted to the hospice and remain with them for the duration of their admission assessment, providing it is safe for the visitor to come in – see below.
During the assessment the doctors will discuss with you whether the patient has been admitted for management of symptoms, or for end of life care.
If the patient is admitted for symptom management, with regret, there is no visiting.
If the patient is admitted for end of life care, then 2 named people can visit between 3 and 6 pm each day. Unfortunately there is no ad hoc visiting; it is between these hours only, and only for the same 2 nominated people.
Our team of palliative care specialists includes: Doctors, Nurses, Social workers, Physiotherapists, Spiritual Care facilitators, Chaplains, Loss and transition counsellors and Complementary Therapists.
We have 18 single rooms, each with their own en-suite toilet, television with Freeview/DVD player, telephone and a small fridge. Alcohol is allowed in the rooms and patients have a designated smoking room. However there is a strict no smoking policy for visitors, either on the premises or Hospice grounds. Mobile phones may be used in the Hospice.
Some rooms have patio doors, which open onto a terrace, and all patients have access to a peaceful courtyard.
All meals are freshly prepared on the premises and we try to cater for any special dietary requirements. Tea, coffee and snacks are always available on request. Families are welcome to bring in home-cooked food, but the patients’ nurse must be informed.