Inpatient Unit

We provide 24-hour Specialist Palliative Care at our Inpatient Unit in Woodside Avenue, offering short-term admissions to address complex needs and/or care in the last days of life. Our aim is to help patients maintain their independence and dignity in a warm and supportive environment.

We offer support from our multi-disciplinary team which includes Doctors, Nurses, Healthcare Assistants, Specialist Physiotherapists, Palliative Care Patient and Family Support and Spiritual Care professionals.

All care is individually planned with patients and families, and we go to great lengths to ensure that your time with us is as comfortable as possible. As well as managing any physical symptoms that may be present, we also make sure that we focus on the wider needs of the individual, by offering support with spiritual and emotional needs as well practical issues.

We have a 24 hour open visiting policy for friends and family of all ages, and we only restrict visiting hours at the patient’s request.

If you would like to visit the Inpatient Unit, please call the us to arrange an appointment so that we can show you around. (Tel: 0800 368 7848)

Current Visiting Policy

This is our current visiting policy for the Inpatient Unit (last updated 19th April 2023):

We no longer have any restrictions to visiting hours on the Inpatient Unit. However, there are still requirements that visitors will need to follow in order to continue to keep patients, visitors, staff, and volunteers safe. These requirements follow national government guidance. Currently we ask that visitors wear a face mask whilst in the Inpatient Unit.

Although there are no restrictions to the number of visitors a patient can have each day, we respectfully ask that more than 2-3 visitors are in a patient’s room at any one time.

We ask that you do not come to the hospice if you are feeling unwell, even if you have tested negative for Covid -19 and are fully vaccinated. If you have symptoms that suggest you may have a transmissible virus or infections such as an elevated temperature, cough, diarrhoea, or vomiting, then please do not come to the hospice.

 Visiting process:

When you arrive at the hospice, we will kindly ask you to: 

  • To use hand sanitizer and put on the mask provided (please keep this on during the duration of your visit on the IPU)

During your visit please:

  • Wash or gel your hands on leaving the patient’s room.
  • Maintain social distancing where possible.
  • If the patient, you are visiting has an infection you may be required to wear additional Personal Protective Equipment (PPE) such as gloves and aprons. If required, a member of staff will explain this to you.

Please do not hesitate to contact us (email or call 0800 3687848) if you require any further information or clarification, we are here to support our patients and visitors.

Preparing for your admission to the Inpatient Unit

What you may like to bring:

  • nightdresses/pyjamas
  • dressing gown
  • comfortable indoor clothing
  • indoor footwear
  • spectacles
  • personal toiletries
  • shaving kit or electric razor
  • mobility aids e.g.walking stick
  • small amount of money for personal needs such as purchases from the coffee shop


Please bring all tablets and medicines you are currently taking (including any complementary or herbal medications) to show to the hospice doctors.

You may also want to bring:

  • Books/DVDs/CDs
  • computers, tablets and chargers (free WIFI is available)
  • small articles that will make you feel more at home e.g. photographs
  • a particular interest or hobby that you could continue whilst at the hospice


The team

Our team of palliative care specialists includes Doctors, Nurses, Social workers, Physiotherapists, Spiritual Care facilitators, and Patient and Family Support team.

The rooms

We have 18 single rooms, each with their own en-suite toilet, television with Freeview, free WIFI, telephone and a small fridge. Alcohol is allowed in the rooms however there is a strict no smoking policy either on the premises or hospice grounds. Mobile phones may be used in the hospice.


Some rooms have patio doors, which open onto a terrace, and all patients have access to a peaceful courtyard via the reception area.


All meals are freshly prepared on the premises, and we try to cater for any special dietary requirements. Tea, coffee, and snacks are always available on request. Families are welcome to bring in home-cooked food, but the staff are unable to re-heat food. Further information will be provided on admission.

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