Feedback

However you engage with North London Hospice, as a patient, carer, supporter, customer, or in some other way, we hope you have a good experience with us.

If you have any feedback, what we do well or where we can improve, we want to hear about it so we can learn from your experience and where necessary, change the way we do things.

How to share a compliment, make a complaint, or raise a concern

There are several ways you can let us know about your experience of services.

You can:

• Fill in our online form at the bottom of this page. 
• Scan our feedback QR code displayed at all of our sites and retail shops
• Speak to a member of staff – our staff welcome all feedback received
• Write to our CEO, Declan Carroll dcarroll@northlondonhospice.co.uk
• Email our Patient Experience & Engagement Manager lperez@northlondonhospice.co.uk
• Email our Feedback team – feedback@northlondonhospice.co.uk
• In person or in writing to: 47 Woodside Avenue, London N12 8TT

• Should you require support with a clinical complaint, you may wish to contact the complaints charity POhWER by email pohwer@pohwer.net or telephone 0300 456 2370. POhWER provide free, independent and confidential advocacy, information and advice.

If you would like to raise a complaint, please ensure that you provide your contact details so that we can discuss your concerns in greater detail. Unfortunately, we are not able to investigate anonymous complaints.

Sharing your feedback with us will never adversely affect the service or care you receive.

We always appreciate the opportunity your feedback gives us to improve our services. The more information we get on how we’re doing, the better we will be able to care for our patients and their loved ones as well as reassure our supporters.

Share your feedback about our shops with us

There are 17 North London Hospice shops throughout Barnet, Enfield and Haringey. Your support helps fund our specialist end of life care, and helps the planet by reducing the amount that goes to landfill. Visit our retail pages to find out more about our shops including what to donate.

Whether you’re shopping at one of our 17 stores or donating items, we want you to have a great experience with us. However there may be times when we don’t always get it right. 

If you would like to provide feedback about your retail experience with North London Hospice then please complete our very short online survey.

It is only by receiving feedback that we can make changes and put things right.

Thank you for supporting North London Hospice.